Returns & Refunds

We want you to love your tea. If something isn’t right, we’re here to help.

30-Day satisfaction guarantee

You may request a return within 30 days of delivery. To be eligible, unopened items must be in their original, sealed packaging. Because tea is a consumable product, opened or partially used items can only be returned if they arrived damaged, defective, or incorrect.

How to start a return

Email us at 657023661@qq.com with your order number and the reason for the return, and we’ll reply with instructions. Please don’t send items back before contacting us.

Refunds

Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Damaged, defective, or incorrect items

If your order arrives damaged or incorrect, contact us within 7 days of delivery with a photo and we’ll send a replacement or full refund at no cost to you.

Return shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or sent in error. We recommend a trackable method; we can’t guarantee receipt of returned items.

Exchanges

The fastest way to exchange an item is to return it for a refund and place a new order.

Contact

Lumileaf · 601 Ponderosa Dr, Fort Collins, CO 80521, United States · 657023661@qq.com